Refund policy
Refund Policy
At JamPR.com { aka HacemosMusica.com }, we sell both digital products and physical products. Please read the following policy carefully before making a purchase.
1. Digital products
Our digital products include, but are not limited to:
- Sheet Music
- MIDI files
- Audio files delivered electronically
All digital products are sent manually by email as attachments. No physical shipment is made for these items.
You may cancel your digital order and receive a full refund as long as the files have not yet been sent, including while we are preparing your order. To request cancellation, contact us at jam@jampr.com and include your order number.
Once the digital files have been sent, the order cannot be canceled. Refunds or exchanges are not offered because the customer selected the wrong format, changed their mind, or no longer needs the item. The free lifetime correction and resending service described below remains available.
After the digital files have been sent, refunds or exchanges are not offered in the following situations:
- The customer selected the wrong format
- The customer changed their mind after purchase
- The customer no longer needs the item
- The digital file was successfully sent to the email address provided at checkout
If you do not receive your digital order, please follow these steps before contacting us:
1. Allow up to 48 hours from the time of purchase.
2. Verify that the email address entered at checkout is correct.
3. Check your Spam or Junk Mail folder.
4. If you still cannot find your order, contact us and include your order number.
5. If possible, provide an additional email address, preferably Gmail or Yahoo.
We provide free lifetime correction or replacement of defective digital files or files sent incorrectly by us, even if the issue is discovered after time has passed. If a file becomes corrupted, we will resend it at no additional cost.
If you lose or accidentally delete your files, we will resend them free of charge after verifying your purchase. This lifetime correction and resending service is separate from a refund or an exchange for a different format selected by the customer.
If there was a delivery issue caused by us, we will review the issue and, when applicable, resend or correct the order at no additional cost to you.
2. Physical products
Our physical products may include CDs and other merchandise that require shipping.
Our return policy for physical products lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your physical item must be unused, in the same condition that you received it, and in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
3. Non-returnable items
The following items are non-returnable and non-refundable:
- Digital sheet music, MIDI files, and audio files once sent, subject to the free lifetime correction and resending service described above
- Gift cards
- Sale items, if applicable
4. Partial refunds for physical products
In certain situations, only partial refunds may be granted for physical products, if applicable:
- Any item not in its original condition
- Any item that is damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
5. Refunds
Once your returned physical item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Late or missing refunds
If you have not received a refund yet:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, since processing times may vary.
If you have done all of this and still have not received your refund, please contact us at jam@jampr.com
7. Exchanges
We replace physical items only if they are defective or damaged. If you need to exchange a physical item for the same item, send us an email at jam@jampr.com
8. Return shipping
To return a physical product, you should mail your product to:
PO Box 22453
San Juan, Puerto Rico
US 00931
You will be responsible for paying your own shipping costs for returning physical items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
9. Contact
If you have any question about your order, please contact us at jam@jampr.com